Cancellation & Refund Policy
Last updated: September 01, 2026
This Cancellation & Refund Policy (“Policy”) explains the circumstances in which subscriptions or payments made to klib Technologies Private Limited (“klib”) may be cancelled or refunded.
This Policy applies to subscriptions and services purchased through klib.in, app.klib.in, and other payment channels operated by klib. It should be read together with our Terms of Service and other applicable policies.
Nothing in this Policy limits any rights or remedies available to a customer under applicable law.
1. Individual Subscriptions
Individual subscriptions are offered for a specified subscription period as displayed at the time of purchase.
Individual subscriptions do not automatically renew unless this is expressly stated and agreed to by the subscriber at the time of purchase.
If you do not wish to continue using klib, you may allow your current subscription period to expire. You may also contact us at help@klib.in if you wish to close your account before the end of the subscription period.
Closing an account before the end of the subscription period does not automatically entitle the subscriber to a refund.
2. Refund Eligibility
Subscription fees are generally non-refundable once the subscription has been activated. A refund may, however, be considered in the following circumstances:
- the same subscription or transaction has been charged more than once;
- payment has been successfully debited but the corresponding subscription has not been activated because of a technical or processing error;
- klib is unable to provide the service purchased by the subscriber due to circumstances attributable to klib;
- an incorrect amount has been charged due to an error attributable to klib or its payment processing systems; or
- a refund or other remedy is required under applicable law.
Requests based solely on a subscriber choosing not to use or continue using the service after successful activation are not normally eligible for a refund.
3. Failed, Duplicate or Erroneous Payments
If an amount is debited from your payment method but the corresponding subscription is not activated, or if you are charged more than once for the same transaction, please contact help@klib.in.
Please provide your:
- registered email address;
- order or transaction reference number; and
- payment details or other information reasonably required to identify the transaction.
klib will verify the transaction with its payment service provider where necessary. Where a failed, duplicate or erroneous charge is confirmed, the applicable amount will be refunded to the original payment method.
4. Borrowed Books and Account Closure
Where an individual subscription includes the borrowing of physical books, all books currently issued against the subscriber's account must be returned before account closure can be completed.
Books should be returned in a condition consistent with normal reading and reasonable wear and tear.
Any unreturned, lost or materially damaged books may be dealt with in accordance with klib's applicable borrowing terms and policies.
The return of books does not, by itself, create an entitlement to a refund of subscription fees.
5. Corporate and Institutional Accounts
Subscriptions provided by an employer, company or other organisation are governed by the applicable commercial agreement between klib and that organisation.
Cancellation, termination, renewal, refunds and other commercial matters relating to such accounts will be handled in accordance with the applicable agreement.
Individual users whose access is provided through an organisation should contact their organisation's designated administrator or klib support for assistance.
6. Refund Method and Timeline
Where a subscriber has physical books issued against their account, klib may require their return, and may apply any deduction for loss or damage under klib's applicable borrowing terms, before processing an approved refund.
Where a refund is approved, klib will initiate the refund to the original payment method used for the transaction, wherever technically possible.
Approved refunds are normally processed within 5–7 working days from the date the refund is initiated by klib. The actual time taken for the refunded amount to appear in your account may vary depending on your bank, card issuer, UPI provider or other payment service provider.
klib does not normally issue cash refunds or transfer refunds to a payment instrument or bank account different from the one used for the original transaction.
Where the original payment method is no longer available or a refund cannot technically be processed through it, klib will work with the customer and its payment service provider to determine an appropriate resolution.
7. How to Request a Refund
To raise a refund or payment-related request, contact: Email help@klib.in.
Please include:
- your registered email address;
- your order or transaction reference number;
- the date and amount of the transaction; and
- a brief description of the issue.
Acknowledgment Timeline: We will acknowledge your request within 2 (two) business days of receipt.
We will aim to communicate the outcome or next steps within 5 (five) business days of acknowledgment, subject to receiving all information reasonably required to investigate and resolve the request.
8. Grievance Escalation
If you are not satisfied with the resolution of your refund or payment-related request, you may escalate the matter to:
For payment-specific disputes, you may also contact your bank, card issuer, UPI provider or other applicable payment service provider through their respective grievance or dispute-resolution mechanisms.
9. Contact Us
10. Changes to this Policy
klib may update this Policy from time to time to reflect changes to our services, business practices, payment arrangements or applicable law.
The latest version will be published on our website together with its effective or “Last Updated” date. Material changes will apply prospectively unless otherwise required by applicable law.